Troubleshooting
Common issues and solutions
Having trouble? Here are solutions to common issues.
Gmail Connection
Connection failed
If Gmail connection fails during setup:
Check your browser
Try a different browser. Chrome or Firefox work best.
Disable ad blockers
Temporarily disable ad blockers or privacy extensions that might interfere with the OAuth flow.
Clear cookies
Clear cookies for drizzlemail.app and try again.
Check popup blockers
Ensure popups aren't blocked for drizzlemail.app.
"Access denied" error
This means the Google OAuth was cancelled or rejected:
- Try connecting again
- Make sure you click "Allow" on the Google permissions screen
- If using a managed Google account, check with your IT admin
Already connected but showing disconnected
Your OAuth token may have expired:
- Go to Settings
- Click "Reconnect Gmail"
- Sign in again with the same account
Email Sync
Emails not appearing
Wait for sync
Initial sync can take a few minutes. Check back shortly.
Trigger manual sync
Click the sync button in the dashboard header to force a sync.
Check email filters
Make sure Amazon emails aren't being filtered to a folder drizzlemail can't access.
Only some emails synced
drizzlemail syncs the most recent Amazon emails first:
- Very old emails may not sync automatically
- Sync runs periodically in the background
- Each sync processes up to 100 emails
Sync seems stuck
If sync shows as "in progress" for more than 10 minutes:
- Go to Settings
- Click "Reset Sync"
- This clears the stuck state and allows a fresh sync
Display Issues
Cards not showing correctly
Refresh the page
Sometimes a simple refresh fixes display glitches.
Clear cache
Hard refresh with Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
Try incognito mode
If the issue persists, try incognito mode to rule out extension conflicts.
Dark mode not working
drizzlemail follows your system theme:
- Check your OS dark mode setting
- Some browsers have their own theme override
- Try toggling your system theme off and on
Still stuck?
If none of these solutions work:
- Check our FAQ for more answers
- Note any error messages you see
- Contact support with details about your browser and what you tried
Screenshots of any error messages help us debug issues faster.